Shipping policy

We produce tea in Jingmai mountain; we have a warehouse located in Puer city and another one in Southern France. By ordering from this website (www.farmer-leaf.fr), you will receive the tea from France. We ship only in the European Union, for the rest of the world, you can order from our Yunnan-based website: www.farmer-leaf.com

We offer free shipping in the European Union for all orders above 30€! For order below that price, we charge a 6€ flat rate. 

We use La Poste Colissimo or La Poste small parcel depending on the size of the order. When using La Poste Colissimo, you will receive a tracking number with the shipping confirmation email. You can follow your parcel on the French Post website.

 

Customs clearance

As we are located in the Shengen space, there will be no problem with customs, the tea has already been allowed in. We have never had any customs issues while shipping tea within the European Union.

 

Customer information privacy

We highly respect your privacy and ask you to provide the bare minimum information necessary to deliver your package. You can add a phone number if it is common practice in your country, but this is optional. We keep all of your information confidential.

 

In any way, you can always contact us to know about your shipping status.